Support
Need a hand, found a bug, or have an idea for a new activity? We'd love to hear from you.
Email: winstonsappsupport@gmail.com
Please include your iPhone model and iOS version if you're reporting a problem. We usually reply within a few days.
Common questions
How do new stars unlock?
Each star is something to try. Tap a lit star, go do it, then tap I did it! Finishing a star lights up the ones connected to it. Some stars need more than one path finished before they appear.
What are hobby paths?
Some stars start a hobby, such as swimming, painting, or yoga. When you finish one, answer Yes! to “Would you do it again?” and that hobby opens its own three-step path. You can change your answer anytime from the star's page. Find your paths with the Hobbies button on the tree.
What does “Plan it” do?
It adds a star to your Up next list so it's easy to come back to. You can plan up to three stars for “Someday.” With Branch Out+ you can plan up to eight, pick days for them, get a reminder, and add them to Apple Calendar. Planned stars show on the tree, at the top of Explore, and in the widget.
How do friends work?
Tap the Friends button (two people) at the top of the tree, choose a name, and send an invite link. Once your friend taps it, you can visit each other's worlds and leave reactions. You'll both need to be signed in to iCloud. It's free, and works only with people you invite.
What can my friends see?
Your name and motto, your world, and the stars you've finished. Photos and notes are off unless you turn on that switch in Friends. They never see your Up next list or your Timeline's own photos and notes. See the Privacy Policy for the details.
How do I stop sharing with a friend?
Open Friends and swipe left on that friend, or touch and hold their name, then choose Remove. You'll both drop off each other's lists and stop seeing each other's worlds.
What's in Branch Out+?
A one-time purchase with no subscription. It adds more constellations, your own stars, more worlds, sky colors, star styles, share card designs, and planning with days. The full 300-star galaxy stays free. Find it in Settings (the gear).
I bought Branch Out+ on another iPhone. How do I get it back?
Open Branch Out+ and tap Restore Purchases, signed in with the same Apple account. For refunds, use Apple's Report a Problem page, since Apple handles all payments.
Are there secrets?
Yes, and we won't spoil them. Keep trying things and exploring your galaxy, all the way to its edges.
Can I change a photo or note later?
Yes. Open any finished star to edit your note, swap its scene, or adjust how your photo sits inside the star.
How do I add the widget?
Touch and hold an empty spot on your Home Screen, tap Edit → Add Widget, and search for Branch Out. If it's empty, open the app once and it will fill in.
I don't feel haptics or hear sounds.
Check Settings → Sounds & Haptics → System Haptics. Sounds follow your ringer switch, and you can turn them off in the app under Settings (the gear) → Sounds.
Will my progress move to a new iPhone?
Your progress lives on your iPhone. It moves to a new phone when you restore from an iCloud or computer backup, or use Quick Start. There's no Branch Out account or cloud sync. Friends uses iCloud only to share with people you've invited, not to sync your progress.
How do I start over?
Go to Settings (the gear) → Reset all progress. This permanently erases your stars, notes, photos, chapters, and your own stars.
Can I suggest an activity?
Please do! Email us your idea. New stars arrive in app updates.
Stay safe out there
Branch Out suggests activities like hiking, swimming, climbing, cooking, and meeting new people. Use good judgment, know your limits, follow local rules, and ask an expert when you're unsure. Never eat a wild plant unless you're certain it's safe. You're responsible for how and whether you do each activity.